The CCMA provides a variety of workplace dispute resolution,
prevention and management services
- Individual Employee / Employer
- Unions & Organisations
- Councils & Agencies
- Temporary Employee/Employer Relief Scheme
- Essential Services Committee
Individual Employee / Employer
In this section you will find information on the range of dispute resolution and prevention functions the CCMA provides to individual employees and employers.
Unions, Employees, Employers, Employer OrganisationsÂ
In this section you will find information on the range of dispute resolution and prevention functions the CCMA provides to individual employees and employers.
Bargaining Councils Accreditation
Any council may apply to the CCMA Governing Body in the prescribed form for accreditation to perform any of the following functions:
resolving disputes through conciliation;
arbitrating disputes that remain unresolved after conciliation if the LRA requires arbitration.
The process to apply for accreditation of Bargaining Councils, Statutory Councils and Private Agencies:
Application must be made in the prescribed format by completing the LRA Form 7.1
The following must be attached to the form:
a copy of the Council’s certificate of registration
details of the parties to the Council
a motivation for accreditation
The Council’s Code of Conduct
The following 7 criteria must be met:
The extent to which the services provided by the applicant will meet the commission’s standard
The ability of the applicant to conduct its activities effectively
The independence of the persons appointed by the applicant to perform the functions
Details regarding the competence of the persons appointed by the applicant to perform the functions
Details regarding the applicant’s code of conduct to govern the persons appointed to perform the functions
Details regarding the disciplinary procedures used by the applicant to ensure subscription and adherence to the code of conduct
Proof that the applicant promotes a service that is broadly representative of South African society
The following guidelines apply as follows:
7 Accreditation criteria, s127(4) of the LRA.
With reference to competent service – kindly deal with issues such as quality control in respect of quality of awards and rulings issued by panellists. It is preferred that part-time CCMA Senior Commissioners are tasked with this aspect. It is recommended that you supply the names of the Senior Commissioners responsible for quality control in order to show compliance.
With reference to effective service – kindly provide statistics – Provide settlement rates, late awards (if any) and turnaround-times to mention a few. If no statistics, make an undertaking to comply with the efficiencies.
With reference to the competence of panellists, please provide us with a list of person/s on your panel. You MUST PLEASE APPLY for the accreditation of BC panelists you intend utilizing. There exists no need to apply for accreditation of existing CCMA Commissioners.
With reference to independence of panelists, kindly deal with this aspect in detail. Indicate how appointment takes place to demonstrate the independence of each panelist.
With reference to the Code of Conduct and how panelists and their infractions, if any, will be managed, kindly provide detail by attaching the Code of Conduct.
in respect of demographics- please ensure that you provide a breakdown of panelists’ names, their race, their gender and how you intend allocating the cases accordingly to assist us in assessing whether you have met this criterion.
A holistic approach is adopted in the assessment of an accreditation application.
NB: The decision to accredit or not to accredit lies solely with the CCMA Governing Body.
BACKGROUND ON TERS
TERS was reaffirmed during the Presidential Jobs Summit in 2018, where the Social Partners signed an Agreement outlining mechanisms to minimize the loss of jobs and create new job opportunities.Rebranded and revitalized: Temporary Employer / Employee Relief Scheme –TERS [not the same as the Covid-19 TERS].
The TERS is administered by the CCMA through the Single Adjudication Committee TERS has 3 components:
- TERS allowance paid by UIF
- Training Programme at the cost to the SETA
- Business Turn-around and Recovery Programme provided by Productivity S
WHAT IS TEMPORARY EMPLOYER/EMPLOYEE RELIEF SCHEME(TERS)
- The TERS is a 12-month (maximum) solution which benefits employers and employees in companies facing distress.
- It enables the retention of employment by such companies in a manner which has little cost to the employer and which ensures employees continue to receive an income.
- It also gives companies the maximum opportunity to recover during the temporary relief from distress and to re-absorb employees into ordinary work at the end of the TERS.
- Companies can implement a turnaround strategy on their own or through Productivity SA during the period of participation.
- Under the TERS, employees affected by short-time / layoffs / possible retrenchment may be placed on SETA-funded training for up-skilling / re-skilling for a maximum of 12 months and during this period their wage cost is covered by the UIF and not by the employer.
- Employers are only required to cover the social contributions of employees (e.g. provident fund, death benefits, medical aid, etc.).
- Employers are also encouraged to top up on the amount paid to the employees by the UIF.
- Where training occurs, it is conducted by SETA-funded service providers either on-site or off-site and is either linked to the skills-needs of the employer or the needs of the economy.
- The TERS is flexible. If it is used for a layoff, employees will be on the TERS every working day of a 12-month period / period approved for by the Single Adjudication Committee (SAC).
- If it is combined with short-time, employees will only be on the TERS during the days when there is no work in the company over a 12-month period.
- Participation in the TERS is voluntary and by agreement between the company and the employees.
WHAT ARE THE BENEFITS OF TEMPORARY EMPLOYER/EMPLOYEE RELIEF SCHEME?
The benefit of the TERS for struggling companies is that they can:
- reduce their wage costs for employees on the TERS over a 12- month period while in distress;
- use this period to focus on recovery;
- bide their time for a favorable change in market conditions; and
- have a better-skilled workforce available at the end of the 12-month period to enable more competitiveness.
Employee benefits
- The benefit for employees is that instead of having no earnings, working short-time or being laid off, or facing the risk of retrenchment, the TERS provides employees with income while in some instances, also ensuring they receive training and have a better prospect of avoiding retrenchment/securing alternate work at the end of the TERS.
- An employee on the TERS receives 75% of their ordinary wage/salary up – to a maximum of R211 596,30 per annum (in terms of the Basic Conditions of Employment Act threshold) – all of which is paid by the UIF.
HOW TO ACCESS TEMPORARY EMPLOYER/EMPLOYEE RELIEF SCHEME?
- The employer may consider participation in the Scheme at the first sign of
either financial, operational or employee distress. - A request to participate may come directly from the workplace.
- During a S189A (large-scale retrenchment) process or any other collective
bargaining dispute, the parties may explore participation in the Scheme. - All requests to participate in the TERS must be made via the CCMA, on the
TERS Application Form and submitted to the CCMA (applications should be sent to TERSapplication@CCMA.org.za) - The applicant may request the CCMA to facilitate a TERS Agreement on the
TERS Application Form. - The CCMA facilitator will explain how the Scheme works and assists the
parties to reach an agreement to participate in the TERS. - The facilitator will check to ensure that all the documents are complete.
- The employer must provide financial information to show that the business is
in distress or is facing distress. i.e.- Annual financial statements (AFS) (audited) for the past 12 months. If
the business/company is not required to be audited by law, the AFS must
be independently reviewed in terms of ISRE2410/ ISRE2400 standard of
accounting. - Management Accounts with comparative figures for the same period if the
AFS are older than 3 months (must be independently reviewed in terms of
ISRE2410/ ISRE2400 standard of accounting) in the same format /structure as their AFS. - Any other evidence, e.g. order books, production schedules, etc.
*Information that is submitted is private and confidential
- Annual financial statements (AFS) (audited) for the past 12 months. If
- The SAC has the discretion to invite applicants to make oral representations.
- In exceptional circumstances, a company may request to make representation directly to the SAC.
- The TERS Single Adjudication Committee – comprising of CCMA, Productivity SA, Department of Trade, Industry & Competition (DTIC) and Unemployment Insurance Fund (UIF) representatives – recommends participation in the TERS in the form of a Recommendation Ruling.
Essential Services Committee
The Essential Services Committee is established in terms of Section 70 of the Labour Relations Act.
The functions of the Committee are to:
- To monitor the implementation and observance of essential services determinations, minimum services agreements, maintenance services agreements and determinations.
- To promote effective dispute resolution in essential services.
- To develop guidelines for the negotiation of minimum services agreements.
- To decide, on its own initiative or at the reasonable request of any interested party, whether or not the whole or a part of any service is an essential service.
The Committee may only determine a service as essential where, in terms of Section 213 of the Act, it can be shown that an interruption of that service would, ‘endanger the life, personal safety or health of the whole or any part of the population’. Moreover, it would have to be established that a clear and imminent threat to the life, personal safety or the health of the whole or part of the population existed.
The ESC Committee members are as follows:

Luvuyo Bono
Chairperson

Joyce Nkopane
Deputy Chairperson

Local Government

Nomazotsho Memani
Provincial & National Government

Kgakgamatso Motebe
Labour

Zico Tamela
Labour

Ramasela Mokonyama
Business
