AMENDMENTS BIDS RECEIVED_ PROVISIONING OF A CONTACT CENTRE SOLUTION FOR A PERIOD OF THREE (3) YEARS – CCMA

4 005 704

Cases referred to the CCMA since 1996

188 619

Total referrals (2023/24FY)

Unfair dismissal

accounted for 52% of all referrals (2023/24FY)

Safety/Security

highest referring sector (2023/24FY) 17%

1,564Cases referred to the CCMA since 1996

1,032Total referrals (2021/22 FY)

45%Referrals by issue (2021/22)

25%Referrals by sector (2021/22)

AMENDMENTS BIDS RECEIVED_ PROVISIONING OF A CONTACT CENTRE SOLUTION FOR A PERIOD OF THREE (3) YEARS