CCMA PRESENTS ANNUAL REPORT TO PARLIAMENT – PERFORMANCE EXEMPLIFIES PUBLIC SERVICE EXCELLENCE
On 13 October 2025, the Commission for Conciliation, Mediation and Arbitration (CCMA) presented its 2024/25 Annual Report to the Portfolio Committee on Employment and Labour and is proud to announce that it has achieved a fourth consecutive clean audit opinion (an unqualified audit with no findings) from the Auditor-General of South Africa (AGSA).
This milestone underscores the CCMA’s commitment to good governance, financial discipline, and high-impact service delivery, even amid growing demand and constrained resources.
Key 2024/25 Performance Highlights:
- 99.57% (139 811/140 410) of conciliable cases were heard within 30 days of the first event.
- 99.99% (15 540/15 542) of arbitration awards were sent to parties within 14 days.
- A 77% overall settlement rate was achieved.
- 47% (30 581/64 919) of jobs at risk of retrenchment were saved through CCMA interventions.
- 208 792 users accessed CCMA services nationwide, with 118 000 new users on the Labour Advice Web Tool.
- 26 days average turnaround for conciliation and 109 days for arbitration.
- R976 million government grant managed with sound financial discipline, achieving a 1.29:1 cash cover ratio.
- TERS preserved over 13 000 jobs at a cost exceeding R1.4 billion, the highest in five years.
- 185 labour market interventions implemented, achieving a 100% satisfaction rating from participants
Leadership Reflection
CCMA Director Advocate Cameron Sello Morajane, remarked:
“The CCMA’s continued clean audits and strong performance reflect our position as a trusted public institution and our commitment to delivering meaningful and reliable service to our Users. This success is a product of dedicated staff and committed partners working together in pursuit of fairness and stability in the labour market.”
Strategic Outlook
The 2024/25 financial year marked the final phase of the CCMA’s Imvuselelo – The Revival Strategy (2020/21 – 2024/25). The CCMA has now transitioned into a new strategic era with the recent launch of The Momentum Strategy (2025/26-2029/30), which focuses on:
- Strengthening digital transformation, including expansion of the WhatsApp Chatbot, AI-driven transcription, and Court Online systems;
- Enhancing job-saving initiatives and proactive dispute prevention programmes;
- Developing a sustainable funding model to ensure financial resilience; and
- Deepening partnerships with key stakeholders to promote labour peace and equitable employment relations across all sectors
