The CCMA’s Dispute Management & Prevention Department offers a range of support services to trade unionists, advice officers, managers and workers.

From small beginnings involving a few workshops, these services now deliver a multitude of activities each year, reaching communities all over South Africa.

The focus of the services is on capacity building, information sharing, awareness-raising and problem-solving.

The CCMA welcomes you to make use of these services, which are described overleaf.

Awareness Raising

Awareness raising on workplace rights and use of the law is carried out through community radio sessions, Izimbizo meetings and road shows.

All corners of South Africa are reached in this manner with priority placed on empowering unorganised workers and small businesses.

Promoting and Facilitating Social Dialogue

The promotion and facilitation of dialogue amongst social partners on topical issues is carried out through the holding of sector summits, user forum meetings, seminars and other events.

User forum meetings provide a platform for the exchange of information, ideas and experiences on the effective running of the CCMA. Updates on CCMA developments are also given.

Contributing to the streamlining and effective use of CCMA dispute resolution processes

This activity is conducted through the promotion of compliance with and appropriate usage of CCMA dispute resolution processes.

An important aspect is the conducting of user trends analyses, where a specific trade union or employer’s use of the CCMA is analysed, a presentation made of the outcomes and identified problem areas discussed.


This initiative focuses on the workplace and includes the following support services:

Building Workplace Relations

The focus of this service is on building relations in the workplace between all role players involved.

BWR interventions are intended to assist parties to clarify the nature of the relations wanted and then to design and implement systems to achieve this.

BWR is therefore a customised process designed to assist labour and management to develop the kind of workplace relations appropriate to their needs and interests.

BWR processes are facilitated by trained members of a CCMA BWR panel.

Managing Conflict in the Workplace

The purpose of this training course, which takes the form of a workshop and a project thereafter, is to empower participants to effectively manage conflict both at an individual and organisational level.

Participants will learn about the nature of conflict, the path that conflict follows and the different aspects of conflict. This is followed by an exploration of how to manage and resolve conflict.

Overall, the course will provide participants with specific conflict resolution skills which can be used at home, in the workplace and in the community.

Managing Discipline in the Workplace

This course takes the form of a morning presentation or a one or two day workshop. It is designed to assist workers and managers to effectively manage discipline in the workplace.

The course overviews key elements of workplace discipline, which are relevant to both workers and managers.

The aim is not only to cover key aspects to the law and process involved, but also to suggest best practice in that regard.

Promotion of Social Justice

Delivering the CCMA’s social justice mandate is a key aspect of the CCMA’s outreach services.

Priority is placed on the law and the CCMA being accessible to all, with emphasis placed on the empowerment of vulnerable sectors and communities.

Treating all CCMA users with respect and dignity at all times is strongly promoted.


The aim of this service is on empowering CCMA users and social partners on how best to use the law and the CCMA.

Dedicated courses are offered for shop steward leadership, trade union officials, employers, managers and advice officers. The objective is to practically assist in the daily use of labour law and CCMA processes.

The focus is on ‘training for learning and doing’, entailing hands-on skills development. This involves workshops, presentations and seminars.

Topics covered concentrate on the interpretation and practical application of key aspects of labour law and process. This includes latest developments in labour law jurisprudence.


The CCMA also has a number of other services, including the following:

  • A comprehensive course on Preparation for and Representation of Parties at CCMA Arbitration Hearings.
  • A workshop on Dealing with Unfair Discrimination in the Workplace.
  • A workshop on an Overview of the Labour Law Amendments.
  • Specialist workshops on specific aspects of the Labour Law Amendments.
  • Specific services based upon user requests and needs (where within the CCMA’s
  • capacity).
  • Pro-active strategic interventions involving partnerships and joint initiatives.

Please contact the Dispute Management Administrator or Commissioner at your Regional CCMA office for further information.

Issued by the CCMA National Dispute Management & Prevention Department: 

Tel 011 377-6650


Promotion of Employment Security

The promotion of employment security involves a holistic, integrated strategy in addressing business distress and job insecurity.

The objective of the strategy is to leave no stone unturned in pursuing the quest for business health and job security. Where this is not possible, to not let any retrenched worker ‘walk into the sunset’ without facilitating the provision of survival and support mechanisms.
The CCMA has played a leading role in the establishment and implementation of the NEDLAC initiated Training Layoff Scheme. The Scheme constitutes an important mechanism in the broader quest to save jobs and promote employment security. 
In addition to delivering on the strategy, capacity building activities on dealing with job insecurity are offered. This involves workshops, seminars and presentations. 



"Building Skills to Meet Workplace Challenges"

CCMA, Bargaining Councils and Partner Public Universities’ Statement - June 2017

The CCMA and Bargaining Councils have partnered with Public Universities to deliver a Programme in Labour Dispute Resolution Practice (LDRP). Now in its fourth year of delivery, this partnership involving six universities has made excellent progress, with strong student uptake and interest experienced.

The Programme is targeted at aspirant CCMA Commissioners and Bargaining Council Panelists, along with individuals who wish to enhance their dispute resolution and conflict management skills in the area of industrial relations.  This includes human resource officers, trade unionists and legal practitioners.

The aim of the initiative is to equip participants to be competent labour relations conciliators and arbitrators, or to participate effectively in the conciliation and arbitration hearing process as a party. It also aims to empower participants to engage in a knowledgeable and skillful manner more broadly within the labour relations arena when they return to their workplaces.

The Programme is designed to produce well-rounded practitioners who are not only technically competent but also have a strong sense of social justice, ethics and equity values. Flowing from the in-house CCMA Candidate Commissioner Training programme, the curriculum includes the training course material that has been designed and developed over a twenty-year period by the CCMA for the training of new commissioners. Therefore, those LDRP graduates who successfully apply to become CCMA commissioners or Bargaining Council Panelists will not be required to repeat the Candidate Commissioner Training programme.  To date the outcomes have been extremely promising. Please note that while the qualification constitutes an advantage when applying for a commissioner position, access is not automatic and the normal recruitment steps need to be followed.     

The qualification is pitched at post-graduate level (NQF level 8), is credit bearing and certified. Four universities currently offer the LDRP Programme as a post-graduate diploma and two universities offer it as a certificate course pitched at NQF level 8. The universities apply Recognition of Prior Learning (RPL) policies and procedures when considering applications from those who may not automatically meet the admission requirements for the qualification.

LDRP graduates who successfully apply for advertised CCMA commissioner positions will be required to complete a five-day training course and an assessment-based Mentorship and Coaching programme.

The programme is being delivered by the universities listed below - please be aware of the different titles of the qualifications as used by the universities: Queries regarding registration and other details must please be directed to the relevant universities, using the contact details below.

It is a particularly challenging time for dispute resolution and conflict management role players in South Africa and this ground breaking initiative stands to significantly contribute towards building skills and capacity in this regard, with all role players standing to benefit greatly.

Further information and details can also be obtained from the CCMA website  and Facebook

Issued by the CCMA, Bargaining Councils and involved Universities




University of the Witwatersrand                                                       

WITS School of Law Mandela Institute

Labour Dispute Resolution Practice PG Certificate                                              

Ms Ntshepeng Tshabalala: Programme  Coordinator                                              

Tel: 011 717 8468/011 717 8435

Fax: 086 553 5581 E-mail: or

WESTERN CAPE                                                          Stellenbosch

Stellenbosch University

Faculty of Law

Department of Mercantile Law

Certificate Programme in Labour Dispute Resolution Practice (CLDRP)

Ms. Eileen Ferrier:


Ms Eileen Ferrier: 021 808 3561 (who runs the administration of the course) or

Prof Christoph Garbers: or 021 808 2559 (who is the academic course leader).

Please note that the programme is also offered in Midrand, Gauteng.


Port Elizabeth

Nelson Mandela Metropolitan University Labour and Social Security Law Unit PG Diploma in Labour Law Practice

Ms. Shireen Gillespie:

Course Administrator; Joshua August: Course co-ordinator

Tel: 041-504 4697

Email address: or or




University of the Free State Centre for Labour Law (as part of Dept. of Merc Law) PG Diploma in Labour Law

Ms Veronica Plaatjies


Tel: (051) 401-3734.


WESTERN CAPE                                                                    Cape Town (Bellville)

University of the Western Cape Faculty of Law, Social Law Project PG Diploma in Labour Law (Labour Dispute Resolution Practice)

Mr. Rohan Meyer: Faculty Officer            Ms. Tenille Constance: Course Administrator

REGISTRATION ENQUIRIES                         FACULTY OFFICER - Rohan Meyer                                    Tel : +27 21 959 9338                                                           Fax: +27 21 959 2960                                                                                        

ALL OTHER ENQUIRIES                                         Ms. Tenille Constance                                                        Tel : +27 21 959 3562                                                           Fax: +27 21 959 3295                                                        E-mail:

KWA -ZULU NATAL                                                        Durban

University of KwaZulu-Natal                                        

UKZN School of Law (Institute for Professional   Legal Training)                                

PG Diploma in Industrial Relations               

Melissa Murray (Acting Director: IPLT) Prof. Tamara Cohen (School of Law)

031 260 1620/3232/2680                                    Email: /