The CCMA’s Dispute Management & Prevention Department offers a range of support services to trade unionists, advice officers, managers and workers.
From small beginnings involving a few workshops, these services now deliver a multitude of activities each year, reaching communities all over South Africa.
The focus of the services is on capacity building, information sharing, awareness-raising and problem-solving.
The CCMA welcomes you to make use of these services, which are described overleaf.
Awareness Raising
Awareness raising on workplace rights and use of the law is carried out through community radio sessions, Izimbizo meetings and road shows.
All corners of South Africa are reached in this manner with priority placed on empowering unorganised workers and small businesses.
Promoting and Facilitating Social Dialogue
The promotion and facilitation of dialogue amongst social partners on topical issues is carried out through the holding of sector summits, user forum meetings, seminars and other events.
User forum meetings provide a platform for the exchange of information, ideas and experiences on the effective running of the CCMA. Updates on CCMA developments are also given.
Contributing to the streamlining and effective use of CCMA dispute resolution processes
This activity is conducted through the promotion of compliance with and appropriate usage of CCMA dispute resolution processes.
An important aspect is the conducting of user trends analyses, where a specific trade union or employer’s use of the CCMA is analysed, a presentation made of the outcomes and identified problem areas discussed.
This initiative focuses on the workplace and includes the following support services:
Building Workplace Relations
The focus of this service is on building relations in the workplace between all role players involved.
BWR interventions are intended to assist parties to clarify the nature of the relations wanted and then to design and implement systems to achieve this.
BWR is therefore a customised process designed to assist labour and management to develop the kind of workplace relations appropriate to their needs and interests.
BWR processes are facilitated by trained members of a CCMA BWR panel.
Managing Conflict in the Workplace
The purpose of this training course, which takes the form of a workshop and a project thereafter, is to empower participants to effectively manage conflict both at an individual and organisational level.
Participants will learn about the nature of conflict, the path that conflict follows and the different aspects of conflict. This is followed by an exploration of how to manage and resolve conflict.
Overall, the course will provide participants with specific conflict resolution skills which can be used at home, in the workplace and in the community.
Managing Discipline in the Workplace
This course takes the form of a morning presentation or a one or two day workshop. It is designed to assist workers and managers to effectively manage discipline in the workplace.
The course overviews key elements of workplace discipline, which are relevant to both workers and managers.
The aim is not only to cover key aspects to the law and process involved, but also to suggest best practice in that regard.
Promotion of Social Justice
Delivering the CCMA’s social justice mandate is a key aspect of the CCMA’s outreach services.
Priority is placed on the law and the CCMA being accessible to all, with emphasis placed on the empowerment of vulnerable sectors and communities.
Treating all CCMA users with respect and dignity at all times is strongly promoted.
The aim of this service is on empowering CCMA users and social partners on how best to use the law and the CCMA.
Dedicated courses are offered for shop steward leadership, trade union officials, employers, managers and advice officers. The objective is to practically assist in the daily use of labour law and CCMA processes.
The focus is on ‘training for learning and doing’, entailing hands-on skills development. This involves workshops, presentations and seminars.
Topics covered concentrate on the interpretation and practical application of key aspects of labour law and process. This includes latest developments in labour law jurisprudence.
The CCMA also has a number of other services, including the following:
- A comprehensive course on Preparation for and Representation of Parties at CCMA Arbitration Hearings.
- A workshop on Dealing with Unfair Discrimination in the Workplace.
- A workshop on an Overview of the Labour Law Amendments.
- Specialist workshops on specific aspects of the Labour Law Amendments.
- Specific services based upon user requests and needs (where within the CCMA’s
capacity).
- Pro-active strategic interventions involving partnerships and joint initiatives.
Please contact the Dispute Management Administrator or Commissioner at your Regional CCMA office for further information.
Issued by the CCMA National Dispute Management & Prevention Department:
Tel 011 377-6650
Email HiltonM@CCMA.org.za.
Promotion of Employment Security
The promotion of employment security involves a holistic, integrated strategy in addressing business distress and job insecurity.
The objective of the strategy is to leave no stone unturned in pursuing the quest for business health and job security. Where this is not possible, to not let any retrenched worker ‘walk into the sunset’ without facilitating the provision of survival and support mechanisms.
The CCMA has played a leading role in the establishment and implementation of the NEDLAC initiated Training Layoff Scheme. The Scheme constitutes an important mechanism in the broader quest to save jobs and promote employment security.
In addition to delivering on the strategy, capacity building activities on dealing with job insecurity are offered. This involves workshops, seminars and presentations.
CCMA, Bargaining Councils and Public Universities’ Statement
2020
DELIVERY OF THE LABOUR DISPUTE RESOLUTION PRACTICE PROGRAMME BY PUBLIC UNIVERSITIES
Building Skills to Meet Workplace Challenges
The CCMA and Bargaining Councils have collaborated with Public Universities to deliver a Programme in Labour Dispute Resolution Practice (LDRP). With 2020 being the seventh year of delivery, this partnership currently involving seven universities has made excellent progress, with strong student uptake and growing interest experienced. To date the outcomes have been very positive.
The Programme is targeted at individuals who wish to enhance their dispute resolution and conflict management skills in the area of industrial relations. This includes human resource officers, trade unionists and legal practitioners. It is also targeted at aspirant CCMA commissioners and Bargaining Council panelists.
The aim of the programme is to empower participants to engage in a knowledgeable and skillful manner more broadly within the labour relations arena when they return to their workplaces after successfully completing the programme. It also aims to equip participants to participate effectively in the conciliation and arbitration hearing process as a party or to be competent conciliators and arbitrators, should they wish to take this route.
The Programme is designed to produce well-rounded practitioners who are not only technically competent but also have a strong sense of social justice, ethics and equity values. Flowing from the in-house CCMA Candidate Commissioner Training programme, it includes training in all core aspects currently offered by the CCMA. While the LDRP Programme does not provide for direct so-called “accreditation” as a CCMA commissioner or a Bargaining Council panelist, it serves as an advantage for those who apply for such positions as and when they are advertised. Those LDRP graduates whose applications are successful will not be required to attend the eight-module in-house Candidate Commissioner Training programme, but instead, will be required to complete a short training course and an assessment-based Mentorship and Coaching programme. Those graduates who wish to apply for Bargaining Council positions are advised to contact the Bargaining Councils directly for their recruitment procedures and for information on the type of positions that may be on offer.
The qualification is pitched at post-graduate level (NQF 8), is credit bearing and certified by the respective universities.
The programme is being delivered by the universities listed below - please take note of the different titles of the qualifications as used by the universities.
Queries regarding registration and other details must please be directed to the relevant universities, using the contact details below.
Issued by the CCMA, Bargaining Councils and Partner Universities
PROVINCE & City
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UNIVERSITY
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DEPARTMENT
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NAME OF QUALIFICATION
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CONTACT PERSON
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CONTACT DETAILS
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EASTERN CAPE
Port Elizabeth
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Nelson Mandela University
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Labour and Social Security Law Unit
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PG Diploma in Labour Law Practice
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Mr. Thanduxolo Qotoyi: Course Manager
Ms. Charlene Pieterse: Course Administrator Mr. Xolisa Mgwelo Course Administrator
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Tel: 041 504 4697 or
Email address: Charlene.pieterse@mandela.ac.za or
Tel: 041 504 4624
Email: Xolisa.Mgwelo@mandela.ac.za Website: http://lsslu.mandela.ac.za
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FREE STATE
Bloemfontein
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University of the Free State
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Center for Labour Law( as part of Dept. of Mercantile Law
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PG Diploma in Labour Practice
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Prof. S Tavuyanago Programme Director Ms. Veronica Plaatjies Assistance Officer
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Tel: 051 401 2618
Email address: PlaatjiesV@ufs.ac.za
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GAUTENG
Johannesburg
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University of the Witwatersrand
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WITS School of Law Mandela Institute
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Labour Dispute Resolution Practice PG Certificate
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Prof. Firoz Cachalia Acting Director
Ms. Senteni Nsibande: Programme Coordinator
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Tel: 011 717 8435
Fax: 086 553 5581
E-mail: mandela.institute@wits.ac.za Website: www.wits.ac.za/mandelainstitute
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KWAZULU-NATAL
Durban
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University of KwaZulu-Natal
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UKZN School of Law
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PG Diploma in Industrial Relations
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Ms. Rowena Bernard Programme Manager
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Tel: 031 260 1534
Email: bernardr@ukzn.ac.za
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North West (Potchefstroom, Mafikeng or another selected
venue depending on industry needs)
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North West University
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Faculty of Law
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PG Diploma in Labour Law
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Prof. Henk Kloppers
The Director of post graduate studies Dr. Anri Botes
Course Convenor
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Tel: 018 299 1052
Email: anri.botes@nwu.ac.za
http://studies.nwu.ac.za/studies/apply. Website: www.distance.nwu.ac.za Facebook: Unit for Open Distance Learning
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WESTERN CAPE
Bellville
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University of the Western Cape
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Social Law Project
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PG Diploma in Labour Law (Labour Dispute Resolution Practice)
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Mr. Roger Ronnie Course Coordinator Ms. Tenille Constance: Course Administrator
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Tel: 021 959 3562
Fax: 021 959 3295
E-mail: teconstance@uwc.ac.za
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WESTERN CAPE
Stellenbosch
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Stellenbosch University
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Faculty of Law Department of Mercantile Law
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Certificate Programme in Labour Dispute Resolution Practice (CLDRP)
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Prof. Christoph Garbers Academic Course Leader Ms. Eileen Ferrier Secretary
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Tel: 021 808 3561
eferrier@sun.ac.za
(Please note that the programme is also offered in Midrand, Gauteng)
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PROVINCE/REGION
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NAME & SURNAME
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CONTACT NUMBER & EMAIL ADDRESS
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EASTERN CAPE PROVINCE
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EAST LONDON
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1.COMMISSIONER:
Thembakazi Mlindazwe
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DIRECT NUMBER: 043 711 5438
CELL: 083 997 3743
SWITCHBOARD: 043 711 5400
EMAIL: ThembakaziMl@CCMA.org.za
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2.COORDINATOR: Nomampondo Dudumayo
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DIRECT NUMBER: 043 711 5407
CELL: 082 435 6484
SWITCHBOARD: 043 711 5400
EMAIL: NomampondoD@CCMA.org.za
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PORT ELIZABETH
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3.REGIONAL SENIOR COMMISSIONER:
Mandy Coetzee
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DIRECT NUMBER: 041 509 1007
CELL: 079 894 9061
SWITCHBOARD: 041 509 1000
EMAIL: MandyO@CCMA.org.za
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4.COMMISSIONER:
Nolitha Mdledle
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DIRECT NUMBER: 041 509 1033
CELL: 083 489 9113
SWITCHBOARD: 041 509 1000
EMAIL: NolithaM@CCMA.org.za
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5.COORDINATOR:
Nokuzola Ndwayana
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DIRECT NUMBER: 041 509 1044
CELL: 083 670 6642
SWITCHBOARD: 041 509 1000
EMAIL: NoncedoN@CCMA.org.za
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FREE STATE PROVINCE
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FREE STATE
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6.COMMISSIONER:
Tsiliso Shasha
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DIRECT NUMBER: 051 411 1731
CELL: 082 669 4322
SWITCHBOARD: 051 411 1700
EMAIL: TsilisoS@CCMA.org.za
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7.COMMISSIONER:
Noloyiso Sithole
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DIRECT NUMBER: 051 411 1737
CELL: 078 171 9120
SWITCHBOARD: 051 411 1700
EMAIL: NoloyisoS@CCMA.org.za
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8.COORDINATOR:
Mpho Sehloho
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DIRECT NUMBER: 051 411 1719
CELL: 065 923 6310/082 676 2361
SWITCHBOARD: 051 411 1700
EMAIL: mphoseh@CCMA.org.za
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NORTHERN CAPE
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9.COMMISSIONER:
Bryan Pietersen
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DIRECT NUMBER: 053 836 7324
CELL: 079 505 7304
SWITCHBOARD: 053 836 7300
EMAIL: BryanP@CCMA.org.za
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10.COORDINATOR:
Anthea September
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DIRECT NUMBER: 053 836 7308
CELL: 081 049 5524
SWITCHBOARD: 053 836 7300
EMAIL: AntheaV@CCMA.org.za
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GAUTENG PROVINCE
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EKURHULENI
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11.COMMISSIONER:
Albert Makgoba
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DIRECT NUMBER: 011 845 9046
CELL: 076 380 4802
SWITCHBOARD: 011 845 9000
EMAIL: AlbertMa@CCMA.org.za
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12.COORDINATOR:
Lebo Tshidi
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DIRECT NUMBER: 011 845 9037
CELL: 081 030 0569
SWITCHBOARD: 011 845 9000
EMAIL: LeboTs@CCMA.org.za
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JOHANNESBURG
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13.COMMISSIONER:
Julius Pheko Molefe
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DIRECT NUMBER: 011 220 5031
CELL: 073 064 8573
SWITCHBOARD: 011 220 5000
EMAIL: JuliusM@CCMA.org.za
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14.COORDINATOR: Christine Malebana
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DIRECT NUMBER: 011 220 5097
CELL: 082 991 0357
SWITCHBOARD: 011 220 5000
EMAIL: ChristineM@CCMA.org.za
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15.COMMISSIONER: Samson Phomodi
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DIRECT NUMBER: 016 440 2719
CELL: 063 395 8746
SWITCHBOARD: 016 440 2700
EMAIL: SamsonP@CCMA.org.za
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16.COORDINATOR: Katleho Seanie
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DIRECT NUMBER: 016 440 2727
CELL: 073 326 3731
SWITCHBOARD: 016 440 2700
EMAIL: KatlehoS@CCMA.org.za
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TSHWANE
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17.COMMISSIONER: Joseph Maaga
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DIRECT NUMBER: 012 317 7865
CELL: 082 434 2933
SWITCHBOARD: 012 317 7803
EMAIL: JosephMaa@CCMA.org.za
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18.COORDINATOR:
Tabea Maitsha
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DIRECT NUMBER: 012 317 7803
CELL: 082 434 2933
SWITCHBOARD: 012 317 7800
EMAIL: TabeaM@CCMA.org.za
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KWA ZULU NATAL
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19.COMMISSIONER: Urmilla Molly Patel
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DIRECT NUMBER: 031 362 2314
CELL: 084 452 6091
SWITCHBOARD: 031 362 2300
EMAIL: UrmilaP@CCMA.org.za
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20.COORDINATOR:
Jabu Ngubane
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DIRECT NUMBER: 031 362 2392
CELL: 084 305 9016/064 605 7514
SWITCHBOARD: 031 362 2300
EMAIL: JabuH@CCMA.org.za
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LIMPOPO
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21.COMMISSIONER: Queen Seakamela
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DIRECT NUMBER: 015 287 7409
CELL: 082 855 3492
SWITCHBOARD: 015 287 7400
EMAIL: QueenS@CCMA.org.za
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22.COORDINATOR:
Thandi Mabena
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DIRECT NUMBER: 015 287 7405
CELL: 073 204 8360
SWITCHBOARD: 015 287 7400
EMAIL: ThandiMa@CCMA.org.za
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MPUMALANGA
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23.COMMISSIONER:
Lizelle Kriel Wessels
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DIRECT NUMBER: 013 655 2618
CELL: 079 490 3014
SWITCHBOARD: 013 666 2600
EMAIL: LizelleK@CCMA.org.za
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24.COORDINATOR:
Pinkie Setladi
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DIRECT NUMBER: 013 655 2636
CELL: 071 870 3206
SWITCHBOARD: 013 666 2600
EMAIL: PinkieS@CCMA.org.za
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NORTH WEST
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25.COMMISSIONER: Miranda Mokgosi
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DIRECT NUMBER: 018 487 4618
CELL: 079 835 3447
SWITCHBOARD: 018 487 4600
EMAIL: MirandaM@CCMA.org.za
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26.COORDINATOR:
Jacqi Jonathan
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DIRECT NUMBER: 018 487 4622
CELL: 084 582 9603
SWITCHBOARD: 018 487 4600
EMAIL: JacqiA@CCMA.org.za
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WESTERN CAPE
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27.COMMISSIONER: Colleen West
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DIRECT NUMBER: 021 469 0131
CELL: 061 869 8619
SWITCHBOARD: 021 469 0111
EMAIL: colleenw@CCMA.org.za
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28.COORDINATOR:
Sabe Nkuna
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DIRECT NUMBER: 021 469 0170
CELL: 072 235 0655
SWITCHBOARD: 021 469 0111
EMAIL: SabeN@CCMA.org.za
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NATIONAL OFFICE
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29.MANAGER:
Hilton Mudau
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DIRECT NUMBER: 011 377 6827
CELL: 082 957 6629
SWITCHBOARD: 011 377 6600
EMAIL: HiltonM@CCMA.org.za
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30.COMMISSIONER:
Gilbert Ganizani Ludaka
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DIRECT NUMBER: 011 377 6783
CELL: 079 375 4999
SWITCHBOARD: 011 377 6600
EMAIL: GilbertL@CCMA.org.za
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31.ADMINISTRATOR: Cynthia Marshall
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DIRECT NUMBER: 011 377 6876
CELL: 082 763 7676
SWITCHBOARD: 011 377 6600
EMAIL: CynthiaMa@CCMA.org.za
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32.ADMINISTRATOR: Tshegofatso Phiri
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DIRECT NUMBER: 011 377 6905
CELL: 083 543 1232
SWITCHBOARD: 011 377 6600
EMAIL: TshegofatsoP@CCMA.org.za
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