News, Speeches & Presentations

06

ANNOUNCEMENT ON THE INTEGRATION OF CCMA'S DIGITAL CASE REFERRAL WITH THE CASE MANAGEMENT SYSTEM (CMS)

posted on
ANNOUNCEMENT ON THE INTEGRATION OF CCMA'S DIGITAL CASE REFERRAL WITH THE CASE MANAGEMENT SYSTEM (CMS)

USER & STAKEHOLDER ADVISORY

06 NOVEMBER 2020

ATTENTION: CCMA USERS & STAKEHOLDERS

SUBJECT: ANNOUNCEMENT OF THE CCMA DIGITAL CASE REFERRAL & APPLICATION PLATFORM’S INTEGRATION WITH THE CASE MANAGEMENT SYSTEM (CMS)

As you may be aware, the Commission for Conciliation Mediation & Arbitration (CCMA) launched its Digital Case Referral and Application Platform (“the e-Referral Platform”) on 8 June 2020. The e-Referral Platform is accessible via the CCMA’s website at www.ccma.org.za, the CCMA’s Facebook page and directly by typing this web link in your browser https://cmsonline.ccma.org.za. Users are able to access the following forms and applications by means of this platform:

• The LRA Form 7.11;
• The LRA Form 7.13;
• The Condonation application form for the late referral of an alleged unfair dismissal; and
• The Condonation application form for the late referral of an alleged unfair labour practice or an alleged unfair discrimination dispute.

As part of our continuous effort to provide our Case Management Officers (CMO), Users and Stakeholders with the best possible systems, services and support, the Dispute Resolution (DR) Department, in collaboration with the Information Communication and Technology (ICT) Department, has integrated the (“the e-Referral Platform”) with the CCMA’s Case Management System (CMS).

We are pleased to announce that all Senior Case Management Officers (SCMO) and Case Management Officers (CMO) will be successfully trained by 6 November 2020 and the roll-out in all eight (8) Provincial Offices will be finalised by Monday, 9 November 2020. By expanding on the capabilities of the e-Referral Platform and CMS through this automated process we anticipate to yield the following benefits:

  • Improved system-and application linking
  • Operational efficiency
  • The integration will reduce the time it takes to complete the manual processes
  • Reduced workload of CMO’s and tedious manual processes are alleviated
  • Reduce manual errors: Manual data entry is prone to human error. Integration will take care of the error-prone administrative tasks — accurately and automatically
  • Optimise the skillsets of CMOs by using time saved through integration to concentrate on other high skills tasks
  • Improved morale of CMOs by saving time, money, unforeseeable errors, and alleviating resource challenges are all great benefits within themselves. But, combined, they all lead to a happier working environment
  • Consistency quality 
  • Improved compliance with SOPs
  • Improved turnaround times, improving service delivery to Users
  • Knowledge sharing. With clearly executed workflows pinpointing each trigger and action, the knowledge of how to run business processes is captured in the system and not dependant on an individual

The CCMA, through its DR and ICT Departments, is currently in the process of further enhancing its CMS with added modules and a more improved reporting portal, which will be tentatively rolled out in 2021.

Download the full document here


For media enquiries email mediarelations@ccma.org.za 

Categories: News | Tags: | View Count: (1133) | Return