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posted on

1 MAY 2020



As you are aware, the whole world is confronted by the COVID – 19 pandemic, which has seen many countries across the world, including South Africa, implementing national lockdowns in a bid to contain the virus. As you will recall, South Africa’s nationwide lockdown was effected on 26 March 2020 until and including 16 April 2020. In response, the Commission for Conciliation, Mediation and Arbitration (CCMA) issued a directive implementing measures to contribute towards national and international efforts to contain the COVID – 19 virus and minimise its further spread, as guided by the National Institute for Communicable Diseases (NICD), the Department of Health (DEH), and Department of Public Service and Administration (DPSA), amongst others. Consideration of actions taken by the High Court, Labour Court and the Labour Appeal Court were also taken into account.
The CCMA’s issued directive suspended all points of referral, requiring face-to-face interaction. It also prohibited walk-ins into any of the CCMA offices, either for the purposes of making enquiries and/or for serving/delivering any processes or documents. This directive also suspended all discretionary functions, such as training and conferences, as provided for in section 115 of the Labour Relations Act 66 of 1995 (LRA). There was also the encouragement of alternative means of non - contact referrals, such as email or fax, as contained in Rule 7 of the CCMA Rules.
In line with South Africa’s risk-adjusted strategy, effective from 1 May 2020, the country eased its COVID – 19 lockdown level from level 5 to level 4, as per the regulations gazetted on 29 April 2020. Level 4 of the nationwide lockdown allows for some economic activity to resume, with a number of industries and sectors being permitted to gradually resume operations within strict restrictions. The stringent terms and conditions are aimed at protecting the health and safety of South Africans, whilst reviving economic activity.
The CCMA is conscious of the fact that the nationwide lockdown has had a negative impact on the economy, placing many workers and businesses in distress. The gradual return of declared industries and sectors, therefore, means that some labour activity will resume. By implication, this means that some referrals to the CCMA for varying reasons may be necessary.
The CCMA has noted, with great regret, recent reports of some media houses and key labour market players, whose cases have been stroke off the case roll with insinuations that the CCMA is not coping with its caseload. By way of this communique, it is hereby put on record, that there is absolutely no truth in the expressed sentiments, that no such decision was taken by the CCMA Executive Committee or the Governing Body to dismiss referred or scheduled matters. Matters initially scheduled for the week of 4 – 8 May 2020, had to be rescheduled due to the regulations gazetted on 29 April 2020 for the effecting of nationwide lockdown level 4, which do not declare the CCMA an essential or related service, and which do not make clear provision for the re-opening of the CCMA

and its services. The regulations also do not provide for users or stakeholders to access CCMA offices. At this stage, gazetted regulations only allow users and stakeholders to only go to work and access services declared as essential and related services.
As such, as a law-abiding and responsible institution, the CCMA cannot open its premises and resume full – scale operations without a clear directive to do so. The CCMA will, at no means, encourage the contravening of regulations by its employees, users and stakeholders, or any activity that will prejudice their safety and well – being.
Consultations are currently being conducted and guidance sought from relevant authorities in this regard. Guidance is also taken from the environment in which the CCMA is operating in, such as sentiments, instructions and plans of the Departments of Cooperative Governance and Traditional Affairs, Employment and Labour, Basic and Higher Educations, as well as Transport, amongst others. Once a clear mandate is established and clarity is provided as to whether the functions of the CCMA fall within the ambit of an Essential Service or services supporting essential services, a clear directive will be issued to staff, users and stakeholders.
Whilst awaiting a response, the CCMA continues to observe the over-all principle that physical contact amongst persons must be eliminated or restricted. This means that at this stage, CCMA services will continue to be offered at a minimal scale only. The CCMA will continue to accept referrals through non-contact methods such as email or fax as contained in rule 7 of the CCMA Rules, as mentioned earlier. All matters referred and scheduled (or rescheduled) before and during the lockdown, will be prioritised. Pre-conciliations shall continue by means of telephone. Conciliations shall continue to be conducted telephonically if agreed to by the parties and the CCMA. In terms of discretionary functions and other identified matters of interest, such as large scale dismissals (S189A) and Inquiry by Arbitrator processes (S188A) processes, amongst others, the CCMA may approve, subject to written agreement by parties, that these matters be heard at alternative venues, other than CCMA venues, subject to strict health and safety conditions being satisfied. Whilst the CCMA remains committed to expeditious service delivery and social justice, such cannot be delivered at the expense of the health and life of employees, users and stakeholders.
The COVID – 19 pandemic challenges the CCMA to review its service delivery model, including digitalisation of referral forms, conducting web-based hearings, conducting hearings at employers’/union offices and state-owned offices, as well as the establishment and dispatching of rapid response teams and specialist panels, amongst others.
In preparation of reopening, the CCMA is aiming to ensure full compliance with relevant occupational health and safety requirements, as set out in the Disaster Management Act (57/2002) and all Regulations, directives and guidelines. The priority of the CCMA in this regard is to establish and maintain a safe and healthy work environment for employees, users and stakeholders. Such means include the continuous sanitation of all CCMA offices, adequate queue management processes and the reconfiguration of CCMA offices to ensure social distancing, screening of all persons entering CCMA offices, and provision of personal protective equipment, amongst others. A directive will be issued in this regard in due course.
The CCMA appeals for all social partners to continue observing and abiding by all employment laws and is requesting for humanity, relationship building and collaborative problem solving during this difficult time. The CCMA also appeals to all workers across all essential services industries and services supporting essential services, to refrain from any unprotected industrial action during the period of the lockdown.

In conclusion, please note the following summative points:
• Internal and external stakeholder consultations are being conducted to ensure inclusivity and the consideration of all factors in preparing for the CCMA’s reopening.

• The Commission Staff Association (CSA), the CCMA’s staff association, will also be engaged on all return to work arrangements.
• At this stage, for the health and safety of employees, users and stakeholders, the CCMA will not welcome any face to face interactions or walk-ins to any of its offices, even during the level 4 lockdown. This decision may be reviewed after receiving a clear directive from the Department of Employment and Labour in this regard.
• All measures are being put in place to ensure that the CCMA is compliant to occupational health and safety regulations and guidelines. No CCMA office shall open and be fully operational unless there is adequate assurance and satisfaction that health and safety risks are mitigated as far as possible, for employees, users and stakeholders.
• The CCMA’s services will continue to operate at a minimal scale as outlined in earlier sections of this advisory.
• Alternative methods of hearing matters such as web-based hearings and pre – conciliations, amongst others, will continue, as contained in earlier sections of this advisory.
• On consent by all parties, matters may be heard at alternative venues outside CCMA offices, such as employer/union venues, subject to all health and safety requirements being met, as earlier indicated.
• Only communiqué issued via official CCMA platforms should be regarded as official and correct.

The CCMA will continue to monitor the situation actively and take appropriate measures, continuously updating employees, users and stakeholders, as the situation evolves. Please refer to the CCMA communication platforms (website, social media platforms and CCMAConnect) for official and up-to-date correspondence. A CCMA business WhatsApp account will soon be created for timeous communication.
• For Temporary Employer Relief Scheme applications for businesses and employers in distress (unrelated to the National Lockdown) these can be applied for via
• For Essential Services Committee related enquiries, assistance and advice can be requested from the following email addresses: or
• All general CCMA case-related inquiries and requests for procedural advice can be sent to:
• All enquiries concerning this directive, must please be directed to the following email address:
• Please send all media enquiries to and all service delivery related complaints to
• For any suggestions, please send your inputs to

The CCMA wishes everyone well during these trying times.


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