Vision, Mission & Values

Who we are

The Commission for Conciliation, Mediation and Arbitration (CCMA) is a dispute resolution body established in terms of the Labour Relations Act, 66 of 1995 (LRA). It is an independent body, does not belong to and is not controlled by any political party, trade union or business.

Our Vision

A world-class institution that promotes labour stability, social justice and job security.


To give effect to everyone’s Constitutional rights and freedom


Towards labour peace and equity



Respect In the execution of our duties, to act with respect for all, valuing those whom we serve and those whom we work with

We continuously do our best in delivering on our mandate and in service to our people, executing our duties with a sense of urgency, professionalism and world-class quality

We hold ourselves responsible for our actions and the outcomes of our work

Accountability In being accountable, we are committed to each other and all we do, and take responsibility for our actions and our performance
Diversity By embracing diversity and inclusivity, we learn from each other daily, while sharing and celebrating who
we are and what we do. We embrace inclusivity and celebrate the differences of our people.
Integrity We act impartial without fear, favour or prejudice, objectively balancing the diverse needs of social
partners, being honest and ethical in all we do, doing the right thing, even when no-one is looking.

We work in a manner that is open, fair and transparent guided by our statutory obligations and commitment, we are open in our dealings with everyone we serve